Frequently Asked Questions
Everything you need to know about shopping with 12 STOREEZ.
What is the 12 STOREEZ philosophy on product quality?
We focus on creating timeless wardrobe staples using high-quality natural materials like cashmere, silk, and organic cotton, designed to last far beyond a single season.
How long does international shipping take?
Standard international shipping typically takes 5-10 business days depending on your location. You will receive a tracking number as soon as your order is dispatched.
What is your return policy?
We accept returns within 14 days of receipt, provided the items are in their original condition with all tags attached. Please note that certain items like jewelry and swimwear may be restricted.
How do I choose the correct size?
Each product page features a detailed size guide and specific garment measurements. If you are between sizes, we generally recommend choosing the larger size for our signature relaxed fit.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like Apple Pay and Google Pay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 30 minutes of placement by contacting our customer service team.